Katrina Salon & Spa Policies
STRICT AND ENFORCED 24-HOUR CANCELLATION POLICY!
If you arrive late for your appointment, we will try our best to accommodate you, but please understand rescheduling may be in order.
If you must cancel your appointment, please do so at least 24 hours prior or there will be a 50% cancellation fee.
Please advise your service provider of any medical conditions or allergies you may have prior to your service.
"NO SHOWS" will be charged 100% of the reserved service amount.
Appointments made within the 24-hour period and that need to cancel: the client then must cancel within 4 hours of appointment time or it will result in a charge equal to 50% of the reserved service amount.
Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. Katrina Salon and Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
Please silence cell phone when entering the Spa.
Please do not leave unsupervised children in the Salon. Children may not enter the Spa.
Bridal parties, group bookings, special occasion styles and make-up applications are not elgible to receive discounts or promotions.
As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.